At the end of August, Cetera released a notice advising the field of the Docupace to Adviceworks (Box) document migration, which will simplify how documents are accessed and managed going forward. Documents currently stored in Docupace will migrate to Adviceworks (Box) via a phased timeline that will begin in early quarter 1 of 2027. Keep in mind that ownership of your documents is not changing, only where they are stored and accessed.
All indexed documents tied to your business including client files, operations records, associated person records, HR files, advertising review files, and other related documents will be included in the migration. Documents associated with closed accounts will also be included in the migration as Cetera required to retain these records for regulatory purposes.
Any unindexed documents that cannot be tied to a client or representative, along with empty folder will not be included in migration. Therefore, it is imperative that you prepare ahead of the migration timeline.
To locate unindexed documents, go to Docupace, click the "Retrieve" dropdown menu, then select "Unindexed Documents." From there you will hit the search button and any unindexed documents you may have will appear in the middle of the screen.
Please note, you may see unindexed documents for other team members within your branch appear within the search results. If that occurs, you can narrow down the results by entering your specific Docupace user id in the "User Id" field and clicking the search button once again.
Please review any unindexed documents that appear and determine if they need to be indexed or if they can remain "as is." Please ensure that you index any documents necessary so that they will migrate properly into AdviceWorks (Box). Any unindexed documents that you leave "as is" and do not index will not be migrated. Taking these steps ahead of the start of Cetera's phased migration schedule will help mitigate the number of missing or incorrectly filed documents during the migration process.
Please reach out to the Network Operations team with any questions.
ops@prosperityadvisors.com or 913-529-5599 Option 1.
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